What does the big ISDN switch-off mean for your business?

What does the big ISDN switch-off mean for your business?

By Ed Watts, sales Director

Over the past few years we have seen a huge increase in the use of VoIP services and this is gaining momentum year on year. This has resulted in the steady demise of ISDN take-up, as clients are starting to switch across to the latest technology.

Here at Chicane, we have been a huge advocate of VoIP and have been using it ourselves since 2003 (when we were KeConnect Internet).

This month, the BT Group CEO has stated that BT intends to migrate all their customers on to the IP network by 2025. There has been much deliberation in the industry as to when BT might switch off the PSTN and ISDN networks but there has never been a date set until now. What this means is as from 2020 businesses will not be able to buy any systems utilising the ISDN network, and rightly so, given the chaos it would bring to many businesses should they order this service only for it to become defunct within 5 years.

As of August 2013, there were 3.2 million ISDN channels in the UK, and although BT do not have all of these on their network, a significant number of ISDN customers in the UK now have a date from which they will no longer be in service, so customers who are currently using them will be looking to move. Further to the decommissioning of the ISDN service, BT is currently communicating with industry watchdog Ofcom about scrapping the whole traditional telephone network within a decade, as reported in the Telegraph recently: read the article here.

It is now time for businesses to be looking into VoIP technology and it’s many benefits in order to safeguard themselves from any issues going into the future.

Transferring to VoIP isn’t a painful process, it is an extremely simple, pain free and seamless process, which Chicane, as the provider can manage. Whereas once looking at a new phone system meant a huge expense for most businesses, the arrival of VoIP has completely changed this, meaning that we can provide you with a brand new VoIP telephone system including hardware with no upfront cost. 

VoIP isn’t just the future, it is the now. Every business should be looking into it now in order to future proof their business telephone system and avoid getting caught out when ISDN is phased out. Don’t worry if you feel slightly daunted by this new technology as we are on hand to talk you through any questions you may have and explain it all in simple, non-technical terms.

Contact us today to future proof your business!

Gary Hill
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